W. Edwards Deming Quotes

You can not define being exactly on time.

Whenever there is fear, you will get wrong figures.

When a system is stable, telling the worker about mistakes is only tampering.

We are here to make another world.

The result of long-term relationships is better and better quality, and lower and lower costs.

The emphasis should be on why we do a job.

Innovation comes from the producer - not from the customer.

Eliminate numerical quotas, including Management by Objectives.

Any manager can do well in an expanding market.

You should not ask questions without knowledge.

Lack of knowledge... that is the problem.

Hold everybody accountable? Ridiculous!

Rational behavior requires theory. Reactive behavior requires only reflex action.

Quality is everyone's responsibility.

The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.

Learning is not compulsory... neither is survival.

If you do not know how to ask the right question, you discover nothing.

If you can't describe what you are doing as a process, you don't know what you're doing.

All anyone asks for is a chance to work with pride.

It is not necessary to change. Survival is not mandatory.

It is not enough to do your best; you must know what to do, and then do your best.

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.