“Before the season begins, I had even damaged some frames, but Ken did not hold it against me and kept all his confidence. He was the one who incontestably changed my life, because without his help, I do not know what I will have become.”

“Trust your gut instinct over spreadsheets. There are too many variables in the real world that you simply can't put into a spreadsheet. Spreadsheets spit out results from your inexact assumptions and give you a false sense of security. In most cases, your heart and gut are still your best guide.”