No organization, whether it's police or physicians or whatever, wants to have its errors held up to the light of day, but it's wrong, as is coming out so well.
“You know, I try not to look back, because looking forward is so much better than looking backward.”
“I enjoy those small chats you have when people come up and talk to you about your work. It only involves a few seconds of effort to be nice to those people, and I am very grateful for the kind words that people have taken the trouble to express to me in person.”