I think the issue of clergy sexual abuse sparked people to look at their faith in a different way.
“We can believe that we know where the world should go. But unless we're in touch with our customers, our model of the world can diverge from reality. There's no substitute for innovation, of course, but innovation is no substitute for being in touch, either.”
“An American monkey, after getting drunk on brandy, would never touch it again, and thus is much wiser than most men.”