“Well, what I tried to do is simply to get out on the land. And when I came to Washington, I think one of the mistakes we made early on was kind of having an ideological dispute up in the Congress.”

“A lot of people in our industry haven't had very diverse experiences. So they don't have enough dots to connect, and they end up with very linear solutions without a broad perspective on the problem. The broader one's understanding of the human experience, the better design we will have.”