Customers need to be given control of their own data-not being tied into a certain manufacturer so that when there are problems they are always obliged to go back to them.
“One sometimes feels a guest of one's time and not a member of its household.”
“I knew how to read a contract by 10 years old, but I didn't know what it meant for somebody to come in and tell me they loved me and kiss me goodnight. That's a problem.”