“A lot of people in our industry haven't had very diverse experiences. So they don't have enough dots to connect, and they end up with very linear solutions without a broad perspective on the problem. The broader one's understanding of the human experience, the better design we will have.”

“Mental agitations and eating cares are more injurious to health, and destructive of life, than is commonly imagined, and could their effects be collected, would make no inconsiderable figure in the bills of mortality.”