I think many people need, even require, a narrative version of their life. I seem to be one of them. Writing memoir is, in some ways, a work of wholeness.
Great Britain revolutionized parts of their regulatory process by actually bringing the people who were going to be regulated to the table and suddenly found that they could solve the problems at a lot lower cost by, again, going back to the thing that tends to be most uninteresting, particularly in
Our business is about technology, yes. But it's also about operations and customer relationships.

