Psychology is as important as substance. If you treat people with respect, they will go out of their way to accommodate you. If you treat them in a patronizing way, they will go out of their way to make your life difficult.
Yesterday in this country we had people die of hunger and malnutrition. In some parts of this country, the infant mortality rate rivals that of sub-Saharan Africa. We have a public education system that ranks below that of almost any other Western nation.

