“A lot of people in our industry haven't had very diverse experiences. So they don't have enough dots to connect, and they end up with very linear solutions without a broad perspective on the problem. The broader one's understanding of the human experience, the better design we will have.”

“Continuing a Lenten series on prayer: Prayer is co-operation with God. It is the purest exercise of the faculties God has given us - an exercise that links these faculties with the Maker to work out the intentions He had in mind in their creation.”