We can believe that we know where the world should go. But unless we're in touch with our customers, our model of the world can diverge from reality. There's no substitute for innovation, of course, but innovation is no substitute for being in touch, either.
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Nationality: American Type: Businessman Born: March 28, 1956 |
“I've watched my duty, straight an' true, an' tried to do it well; Part of the time kept heaven in view, An' part steered clear of hell.”
“Brethren, it is easier to declaim against a thousand sins of others, than to mortify one sin in ourselves.”