We can believe that we know where the world should go. But unless we're in touch with our customers, our model of the world can diverge from reality. There's no substitute for innovation, of course, but innovation is no substitute for being in touch, either.
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Nationality: American Type: Businessman Born: March 28, 1956 |
“I was passionate. I found something that I loved. I could be all alone in a big old skating rink and nobody could get near me and I didn't have to talk to anybody because of my shyness. It was great. I was in my fantasy world.”