We can believe that we know where the world should go. But unless we're in touch with our customers, our model of the world can diverge from reality. There's no substitute for innovation, of course, but innovation is no substitute for being in touch, either.
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Nationality: American Type: Businessman Born: March 28, 1956 |
“I, Philip Kearny, an old soldier, enter my solemn protest against this order for retreat.”
“I think we must quote whenever we feel that the allusion is interesting or helpful or amusing.”