“There is nothing here that's broken that can't be fixed, but it won't happen on its own. It's going to require a huge lift by the entire country of the United States of America and people on the ground taking personal responsibility for themselves. You cannot take it as a fait accompli that the city”

“Managers tend to treat organizations as if they are infinitely plastic. They hire and fire, merge, downsize, terminate programs, add capacities. But there are limits to the shifts that organizations can absorb.”