“Managers tend to treat organizations as if they are infinitely plastic. They hire and fire, merge, downsize, terminate programs, add capacities. But there are limits to the shifts that organizations can absorb.”

“One minute you're a developing athlete trying to get to the top, then the next minute you do well and win a medal somewhere, and then it's all foisted on you. You never know when it's going to happen. You don't think about the media side of things when you're a young athlete trying to do well.”