I think that's very sad, that I haven't allowed my heart to be broken. I have broken a few.
The Bush administration and Congressional Republicans have failed to bring up comprehensive energy reform or any piece of legislation for that matter that would lower gas prices, opting instead to give massive subsidies to the oil and gas industry.
User-centered design means understanding what your users need, how they think, and how they behave - and incorporating that understanding into every aspect of your process.