I was a nervous young man. I wanted to do so many things. And I was so enthusiastic and earnestly in love with so many things that I tried too hard. I tried really, really hard. And I made a lot of mistakes. I was afraid of a lot of stuff. And I kind of feel bad for that person I was.
“Managers tend to treat organizations as if they are infinitely plastic. They hire and fire, merge, downsize, terminate programs, add capacities. But there are limits to the shifts that organizations can absorb.”