“Few things in the world are more powerful than a positive push. A smile. A world of optimism and hope. A 'you can do it' when things are tough.”

“There was a perception of me, and I earned it because I was really intense, really gruff. I treated certain people poorly at times. It was because of who I was. It was almost my strength. I came in all business. I tried to find ways to fit in with that demeanor, but it's not easy.”