Bureaucracies are inherently antidemocratic. Bureaucrats derive their power from their position in the structure, not from their relations with the people they are supposed to serve. The people are not masters of the bureaucracy, but its clients.
Yes, I was in that game where George Brett hit that home run. Billy saw there was too much pine tar on the bat and he went to the umpire, the next thing we knew they were fighting about it.