One of the things that is wrong with religion is that it teaches us to be satisfied with answers which are not really answers at all.
A lot of knowledge in any kind of an organization is what we call task knowledge. These are things that people who have been there a long time understand are important, but they may not know how to talk about them. It's often called the culture of the organization.
This principle is old, but true as fate, Kings may love treason, but the traitor hate.