I had a long conversation with Steve Carlton. He told me that on the days he pitched, he felt it was his responsibility to make everyone around him better, to lift his teammates. That's what I try to do.
I can't remember a time when I didn't want to be an actor. It has just always been an inevitability on some level.
User-centered design means understanding what your users need, how they think, and how they behave - and incorporating that understanding into every aspect of your process.

