In this great age of communication, there a lot of people you can't actually understand. I know everyone tweets, and twits and texts and all that, but actually we've all got voices, and it is awfully nice to hear them and if you can understand what people are saying.
Companies in Europe should stop trying to do the U.S. version of a European idea.
In the Russian experience, although the Russian state is oppressive, it is their state, it is part of their fabric, and so the relation between Russian citizens and their state is complicated.

