“It's sad that we have become so accustomed to bad service that we're shocked when we get good service.”

“I outline in some detail, but even after the outline is done I often get a new idea that is an improvement, so the outline is a living, breathing thing as well. I also re-outline when I'm two-thirds done, to be sure that there is an emotional payoff from all the plot lines and to be sure the story i”