I like to knuckle down and get on with my job. I'll make mistakes, I'm bound to, but I'll write them down and I'll learn from them.
“I've seen, all too often in my career, people coming in to lead agencies and organizations and trying to impose change from the top down. Never works. You never have enough time.”
“I don't get many hecklers now but answering them is an art form in itself.”