Every time when they would call my name I kept hearing 'New York Knicks' instead of 'Seattle SuperSonics.'
“If you had a national grid with one operator, you had twenty or even a hundred operators, if you don't have the ability to compel people to observe high standards of conduct, then you run a greater risk.”
“Be a yardstick of quality. Some people aren't used to an environment where excellence is expected.”