The guest gets at least as much service with us as with some established airline, if not even more. And at by far a favourable price. Thus the passengers remain gladly with us.
I've noticed a growth in Spike and definitely in myself. I feel like the seeds that he planted in me five years ago have ripened up to a place where I could even tackle this role in the way that I did.
I am not sure about facelifts because I wouldn't want to be someone who just looks like she's had a facelift.

