“I was this role model for heavy people. But the thing is, I never set out to be a role model at all, and I don't set out to be one now. I won't preach to anyone and tell them how to lose weight. I don't know any better than the next person.”
“A lot of knowledge in any kind of an organization is what we call task knowledge. These are things that people who have been there a long time understand are important, but they may not know how to talk about them. It's often called the culture of the organization.”