It's a new challenge to see how people can change your look. I like words like transformation, reinvention, and chameleon. Because one word I don't like is predictable.
We have a VA hospital back home in St. Louis. Like many of our colleagues, we hear continued concerns about the access and the service. I have seen a statistic that more than 60,000 veterans today are waiting more than 6 months for an appointment at a VA hospital.

