“The book begins and ends with the visits to give the impression of a tunnel into their ancestors and family history. I believe in going backwards into the past - I felt I was digging a tunnel back to the past.”
“I do believe that in order to be a successful negotiator that as a diplomat, you have to be able to put yourself into the other person's shoes. Unless you can understand what is motivating them, you are never going to be able to figure out how to solve a particular problem.”