Psychology is as important as substance. If you treat people with respect, they will go out of their way to accommodate you. If you treat them in a patronizing way, they will go out of their way to make your life difficult.
“Motivation is everything. You can do the work of two people, but you can't be two people. Instead, you have to inspire the next guy down the line and get him to inspire his people.”
“By this way you may dress all sorts of horses in the utmost perfection, if you know how to practice it; a thing that is very easy in the hands of a master.”