Psychology is as important as substance. If you treat people with respect, they will go out of their way to accommodate you. If you treat them in a patronizing way, they will go out of their way to make your life difficult.
“One thing you learned as a Cubs fan: when you bought you ticket, you could bank on seeing the bottom of the ninth.”
“It's easier to make fun of a first lady than for a first lady to have fun. The scrutiny is ferocious.”