Psychology is as important as substance. If you treat people with respect, they will go out of their way to accommodate you. If you treat them in a patronizing way, they will go out of their way to make your life difficult.
“I've been through the process qualifying for the World Cup, which is an amazing, two-year process. It was an honor to represent the U.S. and to represent the city of Los Angeles and California.”
“It's a complete lie, why do people buy these papers? It's not the truth I'm here to say. You know, don't judge a person, do not pass judgement, unless you have talked to them one on one. I don't care what the story is, do not judge them because it is a lie.”