“One of the things I've had the advantage of, growing up and being close to the top management of this company and other companies for most of my life, is seeing how CEOs start to believe in their own infallibility. And that really scares me.”

“When you're going through something, whether it's a wonderful thing like having a child or a sad thing like losing somebody, you often feel like 'Oh my God, I'm so overwhelmed; I'm dealing with this huge thing on my own.' In fact, poetry's a nice reminder that, no, everybody goes through it. These a”