I do believe that in order to be a successful negotiator that as a diplomat, you have to be able to put yourself into the other person's shoes. Unless you can understand what is motivating them, you are never going to be able to figure out how to solve a particular problem.
“I think the key to being a journalist is getting your subject to feel comfortable enough to talk about stuff they want to talk about and the stuff they like and don't like, and still feel comfortable about it.”