I do believe that in order to be a successful negotiator that as a diplomat, you have to be able to put yourself into the other person's shoes. Unless you can understand what is motivating them, you are never going to be able to figure out how to solve a particular problem.
“I don't understand people who like to work and talk about it like it was some sort of goddamn duty. Doing nothing feels like floating on warm water to me. Delightful, perfect.”