You've got to be actively involved in the process yourself and you've got to listen carefully to what the coach is saying, take that on board yourself and implement what the coach is saying.
“I don't even have voice mail or answering machines anymore. I hate the phone, and I don't want to call anybody back. If I go to hell, it will be a small closet with a telephone in it, and I will be doomed and destined for eternity to return phone calls.”