Life had stopped for her a long time ago. She was so out of touch with her feelings that she had no joy in her life and no concept of the fact that she could be wrong. She delivered her care of her insane patients in a killing manner, but she was convinced she was right.
I spend 90 percent of my time saying no, and my accountant yells at me for it, but when I started in this business, I wanted my career to have legs.
Address these environmental issues and you will address every issue known to man. And we keep dabbling in things that aren't really that important in the long term.