“Dr. Flint had sworn that he would make me suffer, to my last day, for this new crime against him, as he called it; and as long as he had me in his power he kept his word.”
“We can believe that we know where the world should go. But unless we're in touch with our customers, our model of the world can diverge from reality. There's no substitute for innovation, of course, but innovation is no substitute for being in touch, either.”