“A lot of knowledge in any kind of an organization is what we call task knowledge. These are things that people who have been there a long time understand are important, but they may not know how to talk about them. It's often called the culture of the organization.”
“I heard this music coming out of the radio and it was 'Ain't Nobody's Business.' It got me. I thought, 'I can do this.' I decided just like that. No romantic story.”