“Have a bias toward action - let's see something happen now. You can break that big plan into small steps and take the first step right away.”

“It's possible to spend every waking hour here on the ninth floor and not get out of the office. And this isn't the real world in here. And contrary to public opinion, I'm not incredibly poll-driven. They are an ongoing indicator of how we are going, but I take the feedback I get on the street as bei”