If you're a manager you can't get frustrated and be emotional. You have to continue to steer the ship, you can't let go of the wheel because who knows where it will go then.
“It's sad that we have become so accustomed to bad service that we're shocked when we get good service.”
“What is inherently wrong with the word 'politician' if the fellow has devoted his life to holding public office and trying to do something for his people?”