“You can't always wait for the guys at the top. Every manager at every level in the organization has an opportunity, big or small, to do something. Every manager's got some sphere of autonomy. Don't pass the buck up the line.”
“It's just an ice bucket with a bottle in it. The two flute glasses are little tray. I got to shut the curtains. I'm in my boxer shorts and shirt. I'm going to take a bath and go to bed. But I want to shut the blinds so it's really dark in the room.”