Perfectionism is not a quest for the best. It is a pursuit of the worst in ourselves, the part that tells us that nothing we do will ever be good enough - that we should try again.
For me, you have to not have a formula. You have to not even sit down and say, 'I want to write right now.' It has to just kind of come out. It's not something you can plan.
More than 20 years on, sustained competition, informed customers and the rapid growth of new technology provide the necessary environment for substantial deregulation.

