“I don't 'handle' people. It's so much easier to manipulate actors than to really have an earnest discussion with them. It's very easy to say whatever's going to appease them and then turn around and do whatever you want to do. It's difficult to be forthright with people, because the job does not len”

“You do have to do business with and to try to influence people you don't agree with, or find disagreeable, so it's important to stress that balance.”