We're competing with everything: the beach, the mall, bookstores. Libraries are in a transition right now, caught between two forces, the old ways and technology. Libraries are under a lot of pressure to provide both.
“I am interested in the gap between what people say and what they think - the undiscovered world of people's lives. Lives of quiet desperation.”
“Whoever I am, or whatever I am doing, some kind of excellence is within my reach.”