It comes down to the way you treat people. When you treat people with dignity and respect all the time, you can work through anything.
But sadly, one of the problems with being on public radio is that people tend to think you're being sincere all the time.
As Indiana's governor, I balanced eight budgets, never raised taxes, and left the largest surplus in state history. It wasn't always easy. Cuts had to be made and some initiatives deferred. Occasionally I had to say 'no.'