“Inevitably I draw on my own relationships when I write, so if I'm writing about a fight between a husband and his wife, of course I'm going to think about a recent fight with my husband. Or if I'm writing about sisters, of course I'm going to think about my sister.”

“One of the issues I kept saying to my students is you have to learn to interrupt. When you raise your hand at a meeting, by the time they get to you, the point is not germane. So the bottom line is active listening. If you are going to interrupt, you look for opportunities. You have to know what you”