“And so if your competitors aren't growing, if there isn't a competitive reason to grow, and you want focus and discipline to add customers to existing stores, you adjust your strategy.”

“A simple compliment goes a really long way - for a guy to just come over and say, 'You have great hair' or 'I really like your dress,' and then just smile and walk away. That's a great move, because he's sort of putting himself out there by doing that, but it won't lead to any embarrassment if the g”