“Well, the whole story is in the book, but the short answer is that I was the first information architect in an organization that was traditionally design-oriented, and I felt I needed a tool to help me gain the trust and support of my colleagues.”
“1 month ago the American people stopped to remember the third anniversary of the beginning of the Iraq war. We thought first and foremost of the selflessness, patriotism and heroism by our troops, our National Guard and Reserves.”