The most difficult thing in any negotiation, almost, is making sure that you strip it of the emotion and deal with the facts. And there was a considerable challenge to that here and understandably so.
“Apparently, there's this whole set of disgruntled people but obviously it's not my intention to offend anyone by changing the style of music that I've done.”
“Manchester City have been in the doldrums for a while, they came up and went straight back down again.”