Beware of anyone who says they know. Trust me, they don't, or they wouldn't have to say they did.
“What you have in most education software is that they're catering to the decision-maker who makes the budget allocations, and that decision-maker has a lot of check boxes. Does it do this? Check. Does it do that? Check. They could care less about the end user experience.”
“At her birthday, my seven-year-old daughter will say that she wants these big cakes and certain expensive toys as presents, and I can't say no to her. It would just break my heart. But when I was little, for birthdays we just played outside and we were happy if we got any cake.”