“There is a human capital crisis in the federal government. Not only are we losing the decades of talent as civil servants retire, we are not doing enough to develop and nurture the next generation of public servants.”
“Kids are so fiercely opinionated, that if they love the Harry Potter books and they go see the movie, they'll be the first to say, 'That was wrong! They didn't get that right!' They're storytellers themselves. They're critics. They're going to have the critical opinion.”