They have learned that resistance is actually possible. The holds are beginning to slip away.
“You look at it as a privilege. So you really decide that you're going to put the time in and work really hard to get to the point where you're ready.”
“A journalist and an information architect face exactly the same problem - how to give shape to the pile of information in front of you in a way that will make it easy and natural for people to comprehend. I can't imagine any better preparation for the work I do now.”