“I was cleaning out the pigsty at a farm in Wales, where my mother had rented a room, when the results of my final school exam were handed to me by the postman, along with the news that I had a state scholarship to Oxford. I had waited for this letter for so many weeks that I had abandoned hope, deci”

“One of the things I've had the advantage of, growing up and being close to the top management of this company and other companies for most of my life, is seeing how CEOs start to believe in their own infallibility. And that really scares me.”