If you can understand the inner life, then you can wear the uniform, the tattoos, or whatnot and realize that the things that are different about us become superficial.
“I'd met a woman and I got married, but the money ran out right away. I hadn't had a job for seven months, and it just came over me that I was never going to work again. It hit me.”
“Much of outcomes research is a systematic attempt to exploit what is known and make it better.”